Question No: 1    ( Marks: 1 )    - Please choose one

The essence of---------------is making a sale.

► Persuation

►  Inquiry

► Concession

► Sale

Question No: 2    ( Marks: 1 )    - Please choose one

An effective way of maintaining communication with employees is to monitor:

► Feedback

► Behaviour

► Environment of the company

► Situation

 

Question No: 3    ( Marks: 1 )    - Please choose one

Personal space varies according to:

 

 

► Situation

► Culture, status

► Medium

► Channel

Question No: 4    ( Marks: 1 )    - Please choose one

A machine scans a printed page, converts it to a signal, and transmits the signal over a telephone line to a receiving machine. Although they have been available for many years, until recently they were slow and expensive.

These are called:

 

► Groupware

► Teleconferencing

► Faxes

► Voice Mail

Question No: 5    ( Marks: 1 )    - Please choose one

AIDA plan stands for:

► Attention, Interest, Desire, Action

► Authority, Interest, Disclose, Accuracy

► Accuracy, Internal, Diction, Attention

► Action, Interest, Desire, Authority

Question No: 6    ( Marks: 1 )    - Please choose one

When your message contains all the facts, the reader or the listener needs, it is called:

► Complete

► Considerate

► Courteous

►  Clear

Question No: 7    ( Marks: 1 )    - Please choose one

Which one is not related to close paragraph?

► Make Action

► Keep Last Paragraph Concise and Correct

► End on a Positive, Courteous Thought

► Make a refusal statement

Question No: 8    ( Marks: 1 )    - Please choose one

Which of the following parts are related to business letters?

► Heading

► Date

► Inside address, salutation

► All of the above

Question No: 9    ( Marks: 1 )    - Please choose one

Clarity is achieved in part through a balance between ……………………………….

► Precise and familiar language

► Complex and difficult language

► Easy and simple language

► Rough and tough language

Question No: 10    ( Marks: 1 )    - Please choose one

Advancement in technology has brought changes in the business market.

Which one is not correct from the following:

► increased  demand of things.

► made communication easy.

►  increased  market competition.

► ignored local markets.

 

Question No: 11    ( Marks: 2 )

Write down names of standard parts of a business letter.

Heading, date, inside address, body, salutation, complementary close, signature and reference section