1. 1. __________ is counter to goal-setting theory.

• · Expectancy Theory
• · Reinforcement Theory
• · ERG Theory
• · None of given option

1. 2. Autocratic, Democratic and Laissez-faire leader behavior styles were introduced by

_________.

• · University of Iowa researcher
• · Michigan Studies
• · Ohio State Studies
• · None of given option

1. 3. The difference between an e-business enhanced organization and an e-business

enabled organization is:

• · Only an e-business enhanced organization uses the Internet.
• · Only an e-business enhanced organization relies on an intranet.
• · Only e-business enhanced organizations use e-business tools and applications.
• · Only e-business enhanced organizations have e-business units within their

organization.

1. 4. __________ is not one of the eight steps in the decision making process.

• · Identifying the problem
• · Analyzing alternative solutions
• · Implementing the decision
• · Delegating the decision making

1. 5. __________ is the capacity to affect the behaviors of others.

• · Leadership
• · Power
• · Trait
• · Aggression

1. 6. Which of the following is NOT associated with learning organizations or knowledge

management?

• · COIN
• · A recommended response to a rapidly changing world.
• · Systematic gathering and sharing of useful information.
• · PSTN

1. 7. Surroundings are ___________ needs.

• · Existence
• · Relatedness
• · Growth
• · None of the Above

1. 8. The vertical flow of communication from lower level to one or more higher levels is

_____________.

• · Upward communication
• · Downward communication
• · Formal Communication
• · Horizontal communication

1. 9. Inputs necessary for the group to operate are ____________ inputs.

• · Group Size
• · Work Group
• · Group Task
• · None of the Above

10. A__________ is the combining of two or more companies into one organization.

• · Merger
• · Acquisition
• · Diversification
• · None of the given options

11. The General Manager’s meeting was most likely a result of the following

management function:

• · Organizing
• · Planning
• · Decision-Making
• · Controlling

12. Managers today realize that long-term success can be achieved primarily by

satisfying the customer. Customers are demanding quicker service, higher quality,

and more _____.

• · Value for their money
• · Personal attention
• · Variety in services
• · Online choices

13. The belief that a firm's obligation goes beyond that required by law and economics, and includes a pursuit of long-term goals that are good for society is known as:

• · Social responsiveness
• · Ethical responsibility
• · Social responsibility
• · Social obligation

14. Challenging goals usually lead to __________ performance from individuals and

groups.

• · Higher
• · Lower
• · Excellent
• · None of the Above

15. Which of the following is not a basic function of the management process?

• · Controlling
• · Organizing
• · Working
• · Leading