1. 1. Which of the following is a cultural measure of the degree to which people will tolerate risk and unconventional behavior?

Select correct option:

 

Power distance

Uncertainty avoidance

Short- versus long-term orientation

Individualism versus collectivism

1. 2. Within the members of the North American Free Trade Agreement, trade has _____ since the treaty was signed.

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Decreased initially, but increased steadily

Increased

Decreased

Nither increased nor decreased

 

1. 3. The behaviorist Mary Parker Follett referred to integration as a process in which:

Select correct option:

 

Managers use their directive might to solve conflicts

Employees use their own intuition to solve conflicts

Managers and employees work together to solve conflicts

Conflicts are ignored

1. 4. Which ethical approach is guided by what will result in the greatest good for the greatest number of people?

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Moral-Rights approach

Individual approach

Utilitarian approach

Justice approach

1. 5. In order to communicate, motivate and delegate a manager must have:

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Political skills

Conceptual skills

Technical skills

Interpersonal skills

1. 6. People with which of the following decision making style have a high tolerance for ambiguity and tend to focus on the people or social aspects of a work situation?

Select correct option:

 

Analytical

Behavioral

Directive

Conceptual

1. 7. Which of the following is called an input to a system?

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Materials

Products

Services

Employee behavior

1. 8. Which of the following is noted for the development of time motion studies that utilized stopwatches and cameras to analyze workplace efficiencies?

Select correct option:

 

Frederick Taylor

Henri Fayol

Henry Gnatt

Frank and Lillian Gilbreth

 

1. 9. A culture where employees show a great deal of respect for authority and where titles and ranks are important would be an example of which dimension of national culture?

Select correct option:

 

Individualism versus collectivism

Power distance

Uncertainty avoidance

Short- versus long-term orientation

10. Which of the following theory proposes that ethical decisions be based on existing ethical norms in industries and communities in order to determine what constitutes right and wrong?

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Theory of justice of ethics

Integrative social contracts

Right view of ethics

Utilitarian view of ethics

11. Grouping activities and resources in a logical fashion is called:

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Planning

Organizing

Leading

Controlling

12. Which of the following is NOT an example of a constituency that makes up the specific environment?

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Customers

Socio-cultural

Suppliers

Competitors

13. Groups that are affected by organizational decisions and policies are known as:

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Management constituencies

Stockholders

Stakeholders

Business owners

14. The management function that specifies goals to be achieved and deciding in advance the appropriate actions to achieve those goals is:

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Leading

Controlling

Organizing

Planning

15. Which viewpoint emphasizes finding ways to manage work more efficiently?

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Behavioral

Quantitative

Classical

Qualitative

16. Which of the following is an explicit statement that tells a manager what he or she can or cannot do?

Select correct option:

 

Procedure

Policy

Rule

Solution